Privacy Policy

Effective Date: March 15, 2025

Welcome to PostSpark ("we," "our," or "us"). At PostSpark, we are committed to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you access or use our website, https://postspark.app (the "Website").

1. Information We Collect

We may collect the following categories of information when you interact with our Website:

a. Automatically Collected Information:

Usage Data: Information about your interactions with our Website, including IP address, browser specifications, device type, pages visited, session duration, and referral sources.
Cookies and Similar Technologies: We utilize cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns.

b. User-Provided Information:

Personal information that you voluntarily provide through forms, surveys, or other interactive features, such as your name, email address, and other contact details.

c. Device Information:

Technical specifications about your device, including operating system, settings, hardware configurations, and unique device identifiers.

d. Geolocation Data:

General location information derived from your IP address for analytics purposes and to optimize service delivery.

2. Use of Information

We utilize the collected information for the following legitimate business purposes:

Enhancing and optimizing Website functionality and content.
Analyzing user behavior to improve user experience and interface design.
Monitoring usage patterns and technical performance metrics.
Responding to inquiries and providing customer support.
Identifying, diagnosing, and resolving technical issues.
Fulfilling legal obligations and enforcing our Terms of Service.

We maintain strict confidentiality of your personal information and do not sell, rent, or trade your data with third parties for marketing purposes. However, we may share information under the following circumstances:

With trusted service providers that assist us in Website analytics, error monitoring, and technical diagnostics.
With contractors and business partners who help us operate, maintain, and improve our Website, subject to confidentiality obligations.
When required to comply with applicable laws, regulations, legal processes, or governmental requests.
To protect our rights, property, safety, or the rights, property, and safety of others.

4. Data Retention and Storage

All data collected through our Website is stored on secure servers located within the European Union (EU), in compliance with applicable data protection regulations. Our retention policies vary by data type:

Assets

Custom Backgrounds, Stickers, and Reusable Elements: These assets are retained indefinitely to facilitate user convenience and reusability across projects, unless explicitly deleted by the user or upon account termination.

Content

Uploaded Screenshots and Render Results: These temporary files are automatically purged after 7 days from creation or upload date.
Library Items and Shared Content: Content that users explicitly save to their library or share via generated links is retained indefinitely until manually deleted by the user.

5. Third-Party Services

PostHog

We utilize PostHog for product analytics and error tracking to ensure optimal Website performance. PostHog collects technical and diagnostic data in accordance with their privacy practices. For comprehensive information about PostHog's data handling procedures, please review PostHog's Privacy Policy.

6. Your Rights and Choices

Cookie Management: You can configure your browser settings to manage or disable cookies according to your preferences.
Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us at support@postspark.app.
Opt-Out Options: Where applicable, you may opt out of certain data collection practices as permitted by law.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption protocols, secure socket layer technology, firewalls, and restricted access controls. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security for data transmitted over the internet.

8. Policy Updates

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about our information practices.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PostSpark
Email: support@postspark.app

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